Image available on the official notice.
Passenger cars (Volvo XC60) - Repair
Official notice
15 Feb 2019
Last checked
27 Oct 2026
An official CAA Japan notice concerns Passenger cars (Volvo XC60) - Repair. Body equipment (tailgate) defect. ■Defective part (component name): Body equipment (tailgate). ■Details and cause of the structure, equipment or performance deemed not to comply with standards: In the power tailgate, the clip securing the outer tube of the pretension spring has insufficient strength and may break when ice or other factors obstruct movement of the outer tube. As a result, the outer tube may shift out of position and the pretension spring may break. In the worst case, the spring may fly off and cause injury. Published 2019-02-15.
What to do now
(Recall) 外-2778 ■Remedy: Replace the power tailgate pretension spring with a modified part on all vehicles.
Recall number
外-2778
Official notice
2019-02-15
The hazard
The hazard
Body equipment (tailgate) defect. ■Defective part (component name): Body equipment (tailgate). ■Details and cause of the structure, equipment or performance deemed not to comply with standards: In the power tailgate, the clip securing the outer tube of the pretension spring has insufficient strength and may break when ice or other factors obstruct movement of the outer tube. As a result, the outer tube may shift out of position and the pretension spring may break. In the worst case, the spring may fly off and cause injury.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.
Recall Numbers
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Turn on automatic VIN checksAffected products
Affected products
Product 1
Hazard
Where it was sold
Where it was sold
Retailer information is not currently available in RecallScope. Check the official notice for distribution details.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Volvo. Contact: ボルボ・カスタマー・センター. Phone 0120-922-662.
Source & status
Source & status
Recall details
Recall details
Recall number
Event id
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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