No image published for this recall

Pinnacle³ radiation therapy planning system

Official notice

19 Aug 2025

CriticalHealth Canada

An official Health Canada notice concerns Pinnacle³ radiation therapy planning system. There is a software issue affecting Pinnacle³ Radiation Therapy Planning System performing advanced region of interest (ROI) expansion and contraction that results in a potential shift of the intended ROI. The software assumes the patient is always in the head first supine (HFS) position when transposing the advanced expansion to alternate positions. While performing advanced region of interest (ROI) expansion and contraction in the HFS position, the tool works as intended. However, when performing advanced ROI expansion and contraction on HFP, FFS, or FFP orientation images sets, a direction error occurs which results in potential overdose to nearby structure or potential underdose in the treatment plan. The following steps will lead to the software issue described above: Therapist / physician performs simulation based on HFP, FFS, and FFP images Physician performs advanced variable ROI expansion/contraction There is an error in direction of expansion/contraction Recall start date: June 11, 2025 Published 2025-08-19.

What to do now

Contact the manufacturer if you require additional information.

Recall number

77629

Official notice

2025-08-19

The hazard

There is a software issue affecting Pinnacle³ Radiation Therapy Planning System performing advanced region of interest (ROI) expansion and contraction that results in a potential shift of the intended ROI. The software assumes the patient is always in the head first supine (HFS) position when transposing the advanced expansion to alternate positions. While performing advanced region of interest (ROI) expansion and contraction in the HFS position, the tool works as intended. However, when performing advanced ROI expansion and contraction on HFP, FFS, or FFP orientation images sets, a direction error occurs which results in potential overdose to nearby structure or potential underdose in the treatment plan. The following steps will lead to the software issue described above: Therapist / physician performs simulation based on HFP, FFS, and FFP images Physician performs advanced variable ROI expansion/contraction There is an error in direction of expansion/contraction Recall start date: June 11, 2025

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Recall Numbers

77629

Checked manually this time?

The app alerts you when a new official recall is published — no searching, no checking back.

Turn on recall alerts

Affected products

Product 1

Affected products - Pinnacle³ 16.2.1, Lot or serial number - Not applicable., Model or catalog number - 459801419352

Product 2

Affected products - Pinnacle³ 16.2.1, Lot or serial number - Not applicable., Model or catalog number - 459801421292

Product 3

Affected products - Pinnacle Therapy Planning System - Syst, Lot or serial number - Not applicable., Model or catalog number - 459801566249

Risk / hazard

There is a software issue affecting Pinnacle³ Radiation Therapy Planning System performing advanced region of interest (ROI) expansion and contraction that results in a potential shift of the intended ROI. The software assumes the patient is always in the head first supine (HFS) position when transposing the advanced expansion to alternate positions. While performing advanced region of interest (ROI) expansion and contraction in the HFS position, the tool works as intended. However, when performing advanced ROI expansion and contraction on HFP, FFS, or FFP orientation images sets, a direction error occurs which results in potential overdose to nearby structure or potential underdose in the treatment plan. The following steps will lead to the software issue described above: Therapist / physician performs simulation based on HFP, FFS, and FFP images Physician performs advanced variable ROI expansion/contraction There is an error in direction of expansion/contraction Recall start date: June 11, 2025

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Philips, Pinnacle³ Radiation Therapy Planning System.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

critical

Recall details

Recall number

77629

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
Something wrong on this page?

Related recalls

HEALTH
Critical

Azurion systems

Health Canada7 May 2026

Brand match

Critical risk

Markets

CA
HEALTH
Medium

Azurion and allura xper systems

Health Canada6 May 2026

Brand match

Medium risk

Markets

CA
HEALTH
Critical

Hard disk drives in azurion and allura systems

Health Canada15 May 2026

Brand match

Critical risk

Markets

CA
HEALTH
Medium

Philips allura xper systems

Health Canada4 Jun 2026

Brand match

Medium risk

Markets

CA
HEALTH
Critical

Ingenia and achieva systems

Health Canada16 Apr 2026

Brand match

Critical risk

Markets

CA
HEALTH
Medium

Aneurysmflow

Health Canada2 Apr 2026

Brand match

Medium risk

Markets

CA
HEALTH
Critical

Philips intellivue patient monitors

Health Canada20 Feb 2026

Brand match

Critical risk

Markets

CA
HEALTH
High

Trilogy evo and ev300

Health Canada18 Feb 2026

Brand match

High risk

Markets

CA
HEALTH
Critical

Allura xper and allura cv20 systems

Health Canada6 Jan 2026

Brand match

Critical risk

Markets

CA
HEALTH
Medium

Patient information center ix

Health Canada31 Dec 2025

Brand match

Medium risk

Markets

CA
HEALTH
Critical

Azurion r2.1.10 and r2.2.10 systems

Health Canada29 Dec 2025

Brand match

Critical risk

Markets

CA
HEALTH
Medium

Achieva 3.0t mri system-main unit

Health Canada18 Dec 2025

Brand match

Medium risk

Markets

CA

Weekly recall digest

Get next week's recalls before you need them.

One email every Monday — official-source recalls for your country, and nothing else. Unsubscribe from any email.

The digest is the slow lane — one email a week. For instant, severity-gated alerts the moment a notice is published, get the app.

This recall was published 19 Aug 2025. The next one won't wait for you to search.

RecallScope watches official sources for the brands and VINs you follow, and alerts you the moment a new notice is published.