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Patient information center ix
Official notice
31 Dec 2025
Last checked
31 Dec 2025
An official Health Canada notice concerns Patient information center ix. Philips has become aware of a potential safety issue concerning PIC IX 4.5.0 default mobile event notification filters change. In November 2025, it was identified internally and investigated in STICR 1351302 that the recent PIC IX 4.5.0 SW patch (released 28 Oct2025 - reference EC 2917-2024-10-28782) modifies mobile event notification filter settings without providing any indication to the user when upgrading the system. Published 2025-12-31.
What to do now
Contact the manufacturer if you require additional information.
Recall number
81443
Official notice
2025-12-31
The hazard
The hazard
Philips has become aware of a potential safety issue concerning PIC IX 4.5.0 default mobile event notification filters change. In November 2025, it was identified internally and investigated in STICR 1351302 that the recent PIC IX 4.5.0 SW patch (released 28 Oct2025 - reference EC 2917-2024-10-28782) modifies mobile event notification filter settings without providing any indication to the user when upgrading the system.
How to check if you're affected
How to check if you're affected
Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.
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Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected vehicles were sold.
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Affected area 1
Company & contacts
Company & contacts
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Phone
Brand: Philips.
Source & status
Source & status
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Recall details
Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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