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Azurion 7 m20
Official notice
26 Aug 2024
Last checked
26 Aug 2024
An official Health Canada notice concerns Azurion 7 m20. Philips has identified that grease leaked from the bearings and/or anti-corrosion oil applied on the bearings can result in excessive lubrication on the ceiling rail. This can reduce the friction between the friction wheel and the rails. The reduced traction force causes the friction wheel to slip on the rail, leading to a "position slip" error mode being detected by the software. When this error occurs, the x-y-rz joystick is unable to send motorized requests to the relevant axes. Due to this issue, the motorized longitudinal movement of the Flexarm stand may be inconsistent (not smooth) and eventually may become unavailable. Recall start date: August 7, 2024 Published 2024-08-26.
What to do now
Contact the manufacturer if you require additional information.
Recall number
75967
Official notice
2024-08-26
The hazard
The hazard
Philips has identified that grease leaked from the bearings and/or anti-corrosion oil applied on the bearings can result in excessive lubrication on the ceiling rail. This can reduce the friction between the friction wheel and the rails. The reduced traction force causes the friction wheel to slip on the rail, leading to a "position slip" error mode being detected by the software. When this error occurs, the x-y-rz joystick is unable to send motorized requests to the relevant axes. Due to this issue, the motorized longitudinal movement of the Flexarm stand may be inconsistent (not smooth) and eventually may become unavailable. Recall start date: August 7, 2024
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
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Company & contacts
Company & contacts
Brand: Philips, Azurion 7 M20.
Source & status
Source & status
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Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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