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Allura xper systems
Official notice
24 Sept 2025
Last checked
24 Sept 2025
An official Health Canada notice concerns Allura xper systems. The Geo PC of the model Wolfdale (Q35 generation) that controls the geometry movements of Philips Allura Systems may not perform as intended due to the deterioration of certain internal components (the CMOS battery, hard disk drive, and/or power supply unit). If this deterioration occurs, motorized movements of the system will become unavailable, and the following message will be displayed to the user: . Manual movements of the stand (longitudinal, transversal and rotational for ceiling mounted systems and rotational for floor mounted systems) and table longitudinal movements are available. Imaging (x-ray) functionality remains available. The issue may be intermittent and may be resolved by performing a system cold restart. However, a system cold restart may not always resolve the issue. A system warm restart will not resolve the issue. Published 2025-09-24.
What to do now
Contact the manufacturer if you require additional information.
Recall number
78124
Official notice
2025-09-24
The hazard
The hazard
The Geo PC of the model Wolfdale (Q35 generation) that controls the geometry movements of Philips Allura Systems may not perform as intended due to the deterioration of certain internal components (the CMOS battery, hard disk drive, and/or power supply unit). If this deterioration occurs, motorized movements of the system will become unavailable, and the following message will be displayed to the user: . Manual movements of the stand (longitudinal, transversal and rotational for ceiling mounted systems and rotational for floor mounted systems) and table longitudinal movements are available. Imaging (x-ray) functionality remains available. The issue may be intermittent and may be resolved by performing a system cold restart. However, a system cold restart may not always resolve the issue. A system warm restart will not resolve the issue.
How to check if you're affected
How to check if you're affected
Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.
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Affected products
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Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected vehicles were sold.
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Affected area 1
Company & contacts
Company & contacts
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Brand: Philips, Allura Xper.
Source & status
Source & status
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Recall details
Recall details
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Documents, notices & source
See the official notice and source documents for full details.
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