Open official notice

Passenger cars (Mercedes-Benz S400d 4MATIC, S500 4MATIC) - Repair

Official notice

30 Jun 2022

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger cars (Mercedes-Benz S400d 4MATIC, S500 4MATIC) - Repair. Electrical equipment (rear signal acquisition and actuation module control unit) defect. ■ Defective component: Electrical equipment (rear signal acquisition and actuation module control unit). ■ Condition of the structure, equipment, or performance deemed noncompliant with standards and its cause: Due to an inappropriate design of the rear SAM (signal acquisition and actuation module) control unit software, the rear SAM may be incorrectly initialized when the engine starts, illuminating warning lights for associated units and restricting functions, such as preventing the rear door power windows from operating. In the worst case, the tail lamp unit may not operate correctly, causing the rear lights to fail to illuminate. Published 2022-06-30.

What to do now

(Recall notification number) 外-3438 ■ Corrective measures: On all vehicles, rewrite the rear SAM control unit software with the corrective program.

Units affected

4,286

Recall number

外-3438

Official notice

2022-06-30

The hazard

Electrical equipment (rear signal acquisition and actuation module control unit) defect. ■ Defective component: Electrical equipment (rear signal acquisition and actuation module control unit). ■ Condition of the structure, equipment, or performance deemed noncompliant with standards and its cause: Due to an inappropriate design of the rear SAM (signal acquisition and actuation module) control unit software, the rear SAM may be incorrectly initialized when the engine starts, illuminating warning lights for associated units and restricting functions, such as preventing the rear door power windows from operating. In the worst case, the tail lamp unit may not operate correctly, causing the rear lights to fail to illuminate.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Recall Numbers

外-3438

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Affected products

Product 1

メルセデス・ベンツ「S400d 4MATIC」「S500 4MATIC」

Units affected

4,286

Hazard

Electrical equipment (rear signal acquisition and actuation module control unit) defect. ■ Defective component: Electrical equipment (rear signal acquisition and actuation module control unit). ■ Condition of the structure, equipment, or performance deemed noncompliant with standards and its cause: Due to an inappropriate design of the rear SAM (signal acquisition and actuation module) control unit software, the rear SAM may be incorrectly initialized when the engine starts, illuminating warning lights for associated units and restricting functions, such as preventing the rear door power windows from operating. In the worst case, the tail lamp unit may not operate correctly, causing the rear lights to fail to illuminate.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

メルセデス・ベンツ日本株式会社

Phone

0120-086-880

Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本株式会社. Phone 0120-086-880.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-3438

Event id

CAA-00000029495

Units affected

4,286

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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