Open official notice

Passenger car (Mercedes-Benz GLE450 4MATIC) - Repair

Official notice

21 Nov 2019

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger car (Mercedes-Benz GLE450 4MATIC) - Repair. Body defect (rear seat window frame). ■ Defective part (component name): Body (rear seat window frame). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: The shape of the glass molding in the rear seat window frame is inappropriate, leaving some trim bars improperly secured. A trim bar may therefore detach from the rear seat window frame while driving and, in the worst case, obstruct following vehicles. Published 2019-11-21.

What to do now

(Recall) 外-2954 ■ Corrective measures: Inspect the trim bars on all vehicles and correct any that are not properly secured.

Recall number

外-2954

Official notice

2019-11-21

The hazard

Body defect (rear seat window frame). ■ Defective part (component name): Body (rear seat window frame). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: The shape of the glass molding in the rear seat window frame is inappropriate, leaving some trim bars improperly secured. A trim bar may therefore detach from the rear seat window frame while driving and, in the worst case, obstruct following vehicles.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Recall Numbers

外-2954

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Affected products

Product 1

メルセデス・ベンツ GLE450 4MATIC

Hazard

Body defect (rear seat window frame). ■ Defective part (component name): Body (rear seat window frame). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: The shape of the glass molding in the rear seat window frame is inappropriate, leaving some trim bars improperly secured. A trim bar may therefore detach from the rear seat window frame while driving and, in the worst case, obstruct following vehicles.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

メルセデス・ベンツ日本株式会社

Phone

0120-086-880

Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本株式会社. Phone 0120-086-880.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-2954

Event id

CAA-00000025325

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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