Open official notice

Passenger car (Mercedes-Benz GLE450 4MATIC, and 10 other models) - Repair

Official notice

16 May 2024

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger car (Mercedes-Benz GLE450 4MATIC, and 10 other models) - Repair. Electrical equipment (48V wiring) defect. ■ Defective component (part name): Electrical equipment (48V wiring). ■ Description and cause of the structure, equipment or performance deemed noncompliant with standards: Due to improper assembly during manufacture, some nuts on the 48V ground wiring beneath the front passenger seat are not tightened to the proper torque. Consequently, vibration during driving or similar factors may cause poor electrical continuity, illuminating the warning light and generating heat due to increased electrical contact resistance. In the worst case, this may result in a fire. Published 2024-05-16.

What to do now

(Recall notification number) 外-3803. ■ Corrective measures: Check the nut tightening torque on all vehicles. If there is looseness or melting damage, replace the damaged parts with new ones and secure them at the proper tightening torque.

Units affected

4,291

Recall number

外-3803

Official notice

2024-05-16

The hazard

Electrical equipment (48V wiring) defect. ■ Defective component (part name): Electrical equipment (48V wiring). ■ Description and cause of the structure, equipment or performance deemed noncompliant with standards: Due to improper assembly during manufacture, some nuts on the 48V ground wiring beneath the front passenger seat are not tightened to the proper torque. Consequently, vibration during driving or similar factors may cause poor electrical continuity, illuminating the warning light and generating heat due to increased electrical contact resistance. In the worst case, this may result in a fire.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Models

3CA-167109C

Recall Numbers

外-3803

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Affected VINs (2)

WDC1673232A137095

WDC1673612A137803

The official notice holds the authoritative list of all 2 VINs.

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Affected products

Product 1

メルセデス・ベンツ「GLE450 4MATIC」ほか

Units affected

4,291

Hazard

Electrical equipment (48V wiring) defect. ■ Defective component (part name): Electrical equipment (48V wiring). ■ Description and cause of the structure, equipment or performance deemed noncompliant with standards: Due to improper assembly during manufacture, some nuts on the 48V ground wiring beneath the front passenger seat are not tightened to the proper torque. Consequently, vibration during driving or similar factors may cause poor electrical continuity, illuminating the warning light and generating heat due to increased electrical contact resistance. In the worst case, this may result in a fire.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

メルセデス・ベンツ日本合同会社

Phone

0120-086-880

Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本合同会社. Phone 0120-086-880.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-3803

Event id

CAA-00000032349

Units affected

4,291

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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