Open official notice

Passenger cars (Mercedes-Benz GLE450 4MATIC) - Repair

Official notice

26 Sept 2019

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger cars (Mercedes-Benz GLE450 4MATIC) - Repair. Air conditioning drain hose defect. ■ Defective component: Air conditioning drain hose. ■ Condition of the structure, equipment or performance deemed noncompliant with standards, and its cause: The drain hose for the air conditioning evaporator is improperly installed in some vehicles, allowing condensate to leak into the passenger compartment. This may cause water accumulation beneath the floor, resulting in corrosion or short circuits in electrical wiring and, in the worst case, a fire. Published 2019-09-26.

What to do now

(Recall) 外-2925 ■ Corrective measures: Inspect the installation of the drain hose on all vehicles and correct its installation if it is not properly fitted. If condensate leakage has caused damage or similar problems to any components, replace those components with new ones.

Recall number

外-2925

Official notice

2019-09-26

The hazard

Air conditioning drain hose defect. ■ Defective component: Air conditioning drain hose. ■ Condition of the structure, equipment or performance deemed noncompliant with standards, and its cause: The drain hose for the air conditioning evaporator is improperly installed in some vehicles, allowing condensate to leak into the passenger compartment. This may cause water accumulation beneath the floor, resulting in corrosion or short circuits in electrical wiring and, in the worst case, a fire.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Recall Numbers

外-2925

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Affected products

Product 1

メルセデス・ベンツ GLE450 4MATIC

Hazard

Air conditioning drain hose defect. ■ Defective component: Air conditioning drain hose. ■ Condition of the structure, equipment or performance deemed noncompliant with standards, and its cause: The drain hose for the air conditioning evaporator is improperly installed in some vehicles, allowing condensate to leak into the passenger compartment. This may cause water accumulation beneath the floor, resulting in corrosion or short circuits in electrical wiring and, in the worst case, a fire.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

メルセデス・ベンツ日本株式会社

Phone

0120-086-880

Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本株式会社. Phone 0120-086-880.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-2925

Event id

CAA-00000024850

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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