Image available on the official notice.
Passenger car (Mercedes-Benz GLC220d 4MATIC) - Repair
Official notice
1 Nov 2023
Last checked
27 Oct 2026
An official CAA Japan notice concerns Passenger car (Mercedes-Benz GLC220d 4MATIC) - Repair. Defect in the frame and body (front crossmember). ■ Defective component: Frame and body (front crossmember). ■ Condition of the structure, equipment or performance deemed noncompliant with standards and its cause: Due to improper machining of the threads at the towing eyebolt mounting point on the front crossmember, some eyebolts cannot be installed to the required depth. Consequently, when used for towing, the eyebolt may be unable to withstand the load and may come out, potentially resulting in an accident or injury in the worst case. Published 2023-11-01.
What to do now
(Recall notification number) 外-3716 ■ Corrective measures: Inspect the threads on all vehicles and, if improperly machined, replace the front crossmember with a properly manufactured part.
Units affected
1,284
Recall number
外-3716
Official notice
2023-11-01
The hazard
The hazard
Defect in the frame and body (front crossmember). ■ Defective component: Frame and body (front crossmember). ■ Condition of the structure, equipment or performance deemed noncompliant with standards and its cause: Due to improper machining of the threads at the towing eyebolt mounting point on the front crossmember, some eyebolts cannot be installed to the required depth. Consequently, when used for towing, the eyebolt may be unable to withstand the load and may come out, potentially resulting in an accident or injury in the worst case.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.
Models
Recall Numbers
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Affected products
Product 1
Units affected
Hazard
Where it was sold
Where it was sold
Retailer information is not currently available in RecallScope. Check the official notice for distribution details.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本株式会社. Phone 0120-086-880.
Source & status
Source & status
Recall details
Recall details
Recall number
Event id
Units affected
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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