Image available on the official notice.
Passenger cars (Mercedes-Benz E350e, E350de) - Repair
Official notice
28 Sept 2023
Last checked
27 Oct 2026
An official CAA Japan notice concerns Passenger cars (Mercedes-Benz E350e, E350de) - Repair. Electrical equipment (power electronics wiring) defect. ■ Defective part (component name): Electrical equipment (power electronics wiring). ■ Description and cause of the structure, equipment or performance considered noncompliant with standards: Due to inappropriate work instructions, protective material was not installed on the power electronics of plug-in hybrid vehicles. The wiring may therefore contact the underbody panel, wearing away the insulation and causing a broken wire. Consequently, a high-voltage system warning message may appear and the high-voltage system may shut down, causing problems such as increased exhaust emissions. In the worst case, the engine may become unable to start, making the vehicle unable to be driven. Published 2023-09-28.
What to do now
(Recall notification number) 外-3689 ■ Corrective measures: On all vehicles, inspect the power electronics wiring and install protective material on the wiring. Repair the wiring if it is damaged.
Units affected
132
Recall number
外-3689
Official notice
2023-09-28
The hazard
The hazard
Electrical equipment (power electronics wiring) defect. ■ Defective part (component name): Electrical equipment (power electronics wiring). ■ Description and cause of the structure, equipment or performance considered noncompliant with standards: Due to inappropriate work instructions, protective material was not installed on the power electronics of plug-in hybrid vehicles. The wiring may therefore contact the underbody panel, wearing away the insulation and causing a broken wire. Consequently, a high-voltage system warning message may appear and the high-voltage system may shut down, causing problems such as increased exhaust emissions. In the worst case, the engine may become unable to start, making the vehicle unable to be driven.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.
Recall Numbers
Checked manually this time?
Add your VIN to the app Watchlist to receive alerts for matching official notices.
Turn on automatic VIN checksAffected products
Affected products
Product 1
Units affected
Hazard
Where it was sold
Where it was sold
Retailer information is not currently available in RecallScope. Check the official notice for distribution details.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本株式会社. Phone 0120-086-880.
Source & status
Source & status
Recall details
Recall details
Recall number
Event id
Units affected
Source tier
Documents, notices & source
See the official notice and source documents for full details.
View full official noticeWeekly recall digest
Get next week's recalls before you need them.
One email every Monday — official-source recalls for your country, and nothing else. Unsubscribe from any email.
The digest arrives once a week. For matching recall alerts after notices are processed, get the app.
This recall was published 28 Sept 2023. The next one won't wait for you to search.
RecallScope checks listed publishers for the brands and VINs you follow, and can alert you when a matching notice is processed.
