Open official notice

Passenger cars (Mercedes-Benz C350e and others) - Repair

Official notice

16 Oct 2018

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger cars (Mercedes-Benz C350e and others) - Repair. Electrical equipment (electrical wiring) defect. ■ Defective part (component name): Electrical equipment (electrical wiring). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to inappropriate work instructions during component installation, the electrical wiring in some hybrid vehicles is in contact with the vehicle frame. Consequently, vibration during driving and other factors may wear away the insulation, causing a short circuit to the vehicle frame and, in the worst case, a fire. Published 2018-10-16.

What to do now

(Recall) 外-2737 ■ Corrective measures: Inspect all vehicles for contact between the electrical wiring and the vehicle frame. Where contact is found, correct the wiring routing. If the insulation has worn away, replace the electrical wiring with new wiring.

Recall number

外-2737

Official notice

2018-10-16

The hazard

Electrical equipment (electrical wiring) defect. ■ Defective part (component name): Electrical equipment (electrical wiring). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to inappropriate work instructions during component installation, the electrical wiring in some hybrid vehicles is in contact with the vehicle frame. Consequently, vibration during driving and other factors may wear away the insulation, causing a short circuit to the vehicle frame and, in the worst case, a fire.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Recall Numbers

外-2737

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Affected products

Product 1

メルセデス・ベンツ C350e 他

Hazard

Electrical equipment (electrical wiring) defect. ■ Defective part (component name): Electrical equipment (electrical wiring). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to inappropriate work instructions during component installation, the electrical wiring in some hybrid vehicles is in contact with the vehicle frame. Consequently, vibration during driving and other factors may wear away the insulation, causing a short circuit to the vehicle frame and, in the worst case, a fire.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

ダイムラーAG

Phone

0120-086-880

Brand: Mercedes-Benz. Contact: ダイムラーAG. Phone 0120-086-880.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-2737

Event id

CAA-00000021064

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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