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Philips diagnostic x-ray systems

Official notice

16 Oct 2025

Last checked

16 Oct 2025

Medium riskHealth Canada
Watch Philips

An official Health Canada notice concerns Philips diagnostic x-ray systems. Philips has identified that some ceiling suspension telescopic carriages manufactured from July 2024 through June 2025 may be difficult to move vertically (i.e. Additional force/physical exertion required for manual movement) due to potential manufacturing issues. Published 2025-10-16.

What to do now

Contact the manufacturer if you require additional information.

Recall number

78303

Official notice

2025-10-16

The hazard

Philips has identified that some ceiling suspension telescopic carriages manufactured from July 2024 through June 2025 may be difficult to move vertically (i.e. Additional force/physical exertion required for manual movement) due to potential manufacturing issues.

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Recall Numbers

78303

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Affected products

Product 1

Affected products - CombiDiagnost R90, Lot or serial number - Not applicable., Model or catalogue number - 709031

Product 2

Affected products - Digital Diagnost, Lot or serial number - Not applicable., Model or catalogue number - 9890 010 8390X

Product 3

Affected products - Digital Diagnost, Lot or serial number - Not applicable., Model or catalogue number - 9890 010 83904

Product 4

Affected products - Radiography 7300 C, Lot or serial number - Not applicable., Model or catalogue number - 712037

Product 5

Affected products - DigitalDiagnost C90, Lot or serial number - Not applicable., Model or catalogue number - 9890 010 83905

Risk / hazard

Philips has identified that some ceiling suspension telescopic carriages manufactured from July 2024 through June 2025 may be difficult to move vertically (i.e. Additional force/physical exertion required for manual movement) due to potential manufacturing issues.

Where it was sold

The source does not list specific retailers. See the official notice for where affected vehicles were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Brand

Philips

Manufacturer

Not provided

Phone

Not provided

Brand: Philips.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

medium

Recall details

Recall number

78303

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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