No image published for this recall
Navicare nurse call (software)
Official notice
26 Nov 2021
Last checked
26 Nov 2021
An official Health Canada notice concerns Navicare nurse call (software). Hillrom service team has identified that during an audio station's rebooting sequence, which may occur during a system upgrade/planned service event, or with an emergency power outage, where back up power is not functioning, the audio station may potentially experience an unrecoverable lost Psoc system alert which stops the audio functionality and indicates a functional error on the user interface. Error state indications display on caregiver interfaces, however in this state there is no call annunciation for the impacted location, which includes normal calls and bed exit calls and code calls. Recall start date: 2021-10-27 Published 2021-11-26.
What to do now
Contact the manufacturer if you require additional information.
Recall number
63649
Official notice
2021-11-26
The hazard
The hazard
Hillrom service team has identified that during an audio station's rebooting sequence, which may occur during a system upgrade/planned service event, or with an emergency power outage, where back up power is not functioning, the audio station may potentially experience an unrecoverable lost Psoc system alert which stops the audio functionality and indicates a functional error on the user interface. Error state indications display on caregiver interfaces, however in this state there is no call annunciation for the impacted location, which includes normal calls and bed exit calls and code calls. Recall start date: 2021-10-27
How to check if you're affected
How to check if you're affected
Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.
Recall Numbers
Checked manually this time?
The app watches your VIN and alerts you automatically next time — no searching, no checking back.
Turn on automatic VIN checksAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected vehicles were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand
Manufacturer
Phone
Brand: Hill-rom, Navicare Nurse Call.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
View full official noticeRelated recalls
Volara system patient ciruit
29 May 2026Centrella smart+ bed
Affinity 4 birthing bed
Centrella max and pro+ mattress replacement system (mrs) hospital bed mattresses
Volara system single patient use circuit
Navicare patient safety; voalte patient safety
Pro+ mattress
Progressa (frame)
Pro+ mattress
Navicare nurse call
Heartsine® samaritan® pad sam 350p sam 360p sam 500p - membrane tail
Intramedullary bone saw blade assembly
Weekly recall digest
Get next week's recalls before you need them.
One email every Monday — official-source recalls for your country, and nothing else. Unsubscribe from any email.
The digest is the slow lane — one email a week. For instant, severity-gated alerts the moment a notice is published, get the app.
This recall was published 26 Nov 2021. The next one won't wait for you to search.
RecallScope watches official sources for the brands and VINs you follow, and alerts you the moment a new notice is published.
