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The official notice did not include a photo. Check the product details and identifiers below.
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An official Health Canada notice concerns Navicare nurse call (software). Hillrom service team has identified that during an audio station's rebooting sequence, which may occur during a system upgrade/planned service event, or with an emergency power outage, where back up power is not functioning, the audio station may potentially experience an unrecoverable lost Psoc system alert which stops the audio functionality and indicates a functional error on the user interface. Error state indications display on caregiver interfaces, however in this state there is no call annunciation for the impacted location, which includes normal calls and bed exit calls and code calls. Recall start date: 2021-10-27 Published 2021-11-26.
What to do now
Contact the manufacturer if you require additional information.
Recall number
63649
Official notice
2021-11-26
The hazard
The hazard
Hillrom service team has identified that during an audio station's rebooting sequence, which may occur during a system upgrade/planned service event, or with an emergency power outage, where back up power is not functioning, the audio station may potentially experience an unrecoverable lost Psoc system alert which stops the audio functionality and indicates a functional error on the user interface. Error state indications display on caregiver interfaces, however in this state there is no call annunciation for the impacted location, which includes normal calls and bed exit calls and code calls. Recall start date: 2021-10-27
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Recall Numbers
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Hill-rom, Navicare Nurse Call.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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