No image published for this recall
The official notice did not include a photo. Check the product details and identifiers below.
No image published for this recall
An official Health Canada notice concerns Navicare nurse call. With certain wireless integrations, an issue has been identified when using push button call components, normal calls, staff assist, and code calls will be moved from an active state (toning and displaying on the incoming calls list) to an inactive state (no longer toning and displaying on the call history list) on the nurse call system when a call is answered at a 3rd party wireless phone with no confirmation of the audio communication between patient and caregiver, only that the caregiver answered the call. This does not impact the initial call placement in any way and does not prevent any subsequent call from functioning properly. The requirement for the audio communication is driven by the ul 1069 standard, the regulation for hospital communication and signaling equipment. The intent is to ensure the specific patient request is communicated, as a 'routine' call may be used for multiple non urgent requests. Recall start date: May 27, 2022 Published 2022-06-07.
What to do now
Contact the manufacturer if you require additional information.
Recall number
64246
Official notice
2022-06-07
The hazard
The hazard
With certain wireless integrations, an issue has been identified when using push button call components, normal calls, staff assist, and code calls will be moved from an active state (toning and displaying on the incoming calls list) to an inactive state (no longer toning and displaying on the call history list) on the nurse call system when a call is answered at a 3rd party wireless phone with no confirmation of the audio communication between patient and caregiver, only that the caregiver answered the call. This does not impact the initial call placement in any way and does not prevent any subsequent call from functioning properly. The requirement for the audio communication is driven by the ul 1069 standard, the regulation for hospital communication and signaling equipment. The intent is to ensure the specific patient request is communicated, as a 'routine' call may be used for multiple non urgent requests. Recall start date: May 27, 2022
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Recall Numbers
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Hill-rom, Navicare Nurse Call.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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