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Passenger cars (Mercedes-Benz S400d 4MATIC, S500 4MATIC) - Repair

Official notice

2 Dec 2021

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger cars (Mercedes-Benz S400d 4MATIC, S500 4MATIC) - Repair. Defect in the seat (occupant detection system). ■ Defective component (part name): Seat (occupant detection system). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to an inappropriate control program in the airbag control unit, the front passenger seat occupant detection system may stop operating. Consequently, it may fail to detect an occupant even when someone is seated, and the airbag may not deploy in a collision. Published 2021-12-02.

What to do now

(Recall) 外-3325. ■ Corrective measures: Rewrite the airbag control unit's control program with the corrective program on all vehicles.

Units affected

2,871

Recall number

外-3325

Official notice

2021-12-02

The hazard

Defect in the seat (occupant detection system). ■ Defective component (part name): Seat (occupant detection system). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to an inappropriate control program in the airbag control unit, the front passenger seat occupant detection system may stop operating. Consequently, it may fail to detect an occupant even when someone is seated, and the airbag may not deploy in a collision.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Recall Numbers

外-3325

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Affected products

Product 1

メルセデス・ベンツ「S400d 4MATIC」「S500 4MATIC」

Units affected

2,871

Hazard

Defect in the seat (occupant detection system). ■ Defective component (part name): Seat (occupant detection system). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to an inappropriate control program in the airbag control unit, the front passenger seat occupant detection system may stop operating. Consequently, it may fail to detect an occupant even when someone is seated, and the airbag may not deploy in a collision.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

メルセデス・ベンツ日本株式会社

Phone

0120-086-880

Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本株式会社. Phone 0120-086-880.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-3325

Event id

CAA-00000028716

Units affected

2,871

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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