Open official notice

Passenger cars (Audi Q5 45Tq and others) - Repair

Official notice

28 Nov 2019

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger cars (Audi Q5 45Tq and others) - Repair. Body (plastic cover inside the fender) defect. ■ Defective component: Body (plastic cover inside the fender). ■ Description and cause of the structure, equipment or performance deemed noncompliant with standards: The mounting clips for the plastic covers inside the rear fenders have an unsuitable shape and may loosen due to driving vibrations and other factors. Consequently, the clips may come off and, in the worst case, the plastic covers may detach while driving. Published 2019-11-28.

What to do now

(Recall) 外-2962 ■ Corrective measures: Replace the mounting clips with improved parts in all vehicles.

Recall number

外-2962

Official notice

2019-11-28

The hazard

Body (plastic cover inside the fender) defect. ■ Defective component: Body (plastic cover inside the fender). ■ Description and cause of the structure, equipment or performance deemed noncompliant with standards: The mounting clips for the plastic covers inside the rear fenders have an unsuitable shape and may loosen due to driving vibrations and other factors. Consequently, the clips may come off and, in the worst case, the plastic covers may detach while driving.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Recall Numbers

外-2962

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Affected products

Product 1

アウディ Q5 45Tq 他

Hazard

Body (plastic cover inside the fender) defect. ■ Defective component: Body (plastic cover inside the fender). ■ Description and cause of the structure, equipment or performance deemed noncompliant with standards: The mounting clips for the plastic covers inside the rear fenders have an unsuitable shape and may loosen due to driving vibrations and other factors. Consequently, the clips may come off and, in the worst case, the plastic covers may detach while driving.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Brand

Manufacturer

アウディ コミュニケーションセンター

Phone

0120-598119

Brand: Audi. Contact: アウディ コミュニケーションセンター. Phone 0120-598119.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-2962

Event id

CAA-00000025396

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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