Open official notice

Passenger car (Volkswagen ID.4) - Repair

Official notice

30 May 2024

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger car (Volkswagen ID.4) - Repair. Defect in seats (seat frame and backrest fastening bolts). ■ Defective component (part name): Seats (seat frame and backrest fastening bolts). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to inadequate manufacturing control, some bolts fastening the seat frames to the backrests of the driver's and front passenger's seats have not been tightened to the correct torque. Consequently, if strong force is applied to a backrest during a collision, these bolts may break, preventing the backrest from remaining in its correct position and, in the worst case, potentially injuring an occupant. Published 2024-05-30.

What to do now

(Recall notification number) 外-3815 ■ Corrective measures: On all vehicles, replace the bolts fastening the seat frames to the backrests of the driver's and front passenger's seats with new bolts and tighten them to the appropriate torque.

Units affected

107

Recall number

外-3815

Official notice

2024-05-30

The hazard

Defect in seats (seat frame and backrest fastening bolts). ■ Defective component (part name): Seats (seat frame and backrest fastening bolts). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to inadequate manufacturing control, some bolts fastening the seat frames to the backrests of the driver's and front passenger's seats have not been tightened to the correct torque. Consequently, if strong force is applied to a backrest during a collision, these bolts may break, preventing the backrest from remaining in its correct position and, in the worst case, potentially injuring an occupant.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Models

ZAA-E2EBJ

Recall Numbers

外-3815

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Affected products

Product 1

フォルクスワーゲン「ID.4」

Units affected

107

Hazard

Defect in seats (seat frame and backrest fastening bolts). ■ Defective component (part name): Seats (seat frame and backrest fastening bolts). ■ Condition and cause of the structure, equipment or performance deemed noncompliant with standards: Due to inadequate manufacturing control, some bolts fastening the seat frames to the backrests of the driver's and front passenger's seats have not been tightened to the correct torque. Consequently, if strong force is applied to a backrest during a collision, these bolts may break, preventing the backrest from remaining in its correct position and, in the worst case, potentially injuring an occupant.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

フォルクスワーゲングループジャパン株式会社

Phone

0120-993-199

Brand: Volkswagen. Contact: フォルクスワーゲングループジャパン株式会社. Phone 0120-993-199.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-3815

Event id

CAA-00000032398

Units affected

107

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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