Image available on the official notice.
Passenger cars (Mercedes-Benz EQE350 4MATIC and 6 other models) - Repair
Official notice
22 Aug 2024
Last checked
27 Oct 2026
An official CAA Japan notice concerns Passenger cars (Mercedes-Benz EQE350 4MATIC and 6 other models) - Repair. Defect in electrical equipment (high-voltage battery management system). ■ Defective component: Electrical equipment (high-voltage battery management system). ■ Description and cause of the structure, equipment or performance considered noncompliant with standards: Due to an inappropriate control program in the high-voltage battery management system, a concentration of data requests from other control units may overload the memory, triggering a reset and incorrectly opening the battery contactor, temporarily or continuously interrupting the power supply to the drive system. If the interruption is temporary, a power limitation warning light and a message indicating limited drive system output appear on the driver's display, and the vehicle enters a driving mode with limited power. If the interruption continues while driving, the vehicle may become unable to continue driving. Published 2024-08-22.
What to do now
(Recall notification number) 外-3853. ■ Corrective measures: On all vehicles, replace the high-voltage battery management system control program with a remedial program.
Units affected
376
Recall number
外-3853
Official notice
2024-08-22
The hazard
The hazard
Defect in electrical equipment (high-voltage battery management system). ■ Defective component: Electrical equipment (high-voltage battery management system). ■ Description and cause of the structure, equipment or performance considered noncompliant with standards: Due to an inappropriate control program in the high-voltage battery management system, a concentration of data requests from other control units may overload the memory, triggering a reset and incorrectly opening the battery contactor, temporarily or continuously interrupting the power supply to the drive system. If the interruption is temporary, a power limitation warning light and a message indicating limited drive system output appear on the driver's display, and the vehicle enters a driving mode with limited power. If the interruption continues while driving, the vehicle may become unable to continue driving.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.
Models
Recall Numbers
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Turn on automatic VIN checksAffected VINs (3)
Affected VINs (3)
The official notice holds the authoritative list of all 3 VINs.
Check my VIN automaticallyAffected products
Affected products
Product 1
Units affected
Hazard
Where it was sold
Where it was sold
Retailer information is not currently available in RecallScope. Check the official notice for distribution details.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本合同会社. Phone 0120-086-880.
Source & status
Source & status
Recall details
Recall details
Recall number
Event id
Units affected
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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