No image published for this recall

Syngo.via

Official notice

11 Jul 2022

MediumHealth Canada

An official Health Canada notice concerns Syngo.via. Syngo.via VB60A_HF03 intends to solve the following issues: • Multi Server Cluster: Query from each other server was not possible. • The location of a Stenosis measurement was incorrectly reflected in syngo.via Report's pictogram plugin in case it was changed after setting it's initial value. • Sporadically scrolling, windowing, rotating, zooming was not working in floating windows. • Sporadically MM reading layout collection was removed after update to VB60A_HF02. • Sporadically an unexpected error was shown to the user after opening a study in MM Oncology. • Sporadically query/retrieve from PACS was not working with new high performance server if multiple clients were connected at the same time. • Some user were facing mouse lag when adjusting control points and manipulate a VRT/MPR. • CT Vascular with MM Reading step: when trying to adjust the 'adjust spatial alignment' between current and prior with synchronized segmentes, user clicks on Align Timepoints icon. When trying to end the correction mode the same button is dimmed. • Sporadically saved print sheets shows a black area on top and bottom of the images. • The hide graphics application was dimmed sporadically. • Image call-up was not working in case of using a PACS which does not send a specific DICOM tag (0020, 1208) in the C_FIND response message. • Sporadically the STS (short term storage) auto deleting was failing. • Sporadically the FastAlign algorithm was not able to detect the correct alignment for specific datasets and therefore ranges images were tilted as well as rapid results were created tilted. • It was not possible to send SC images based on mammography tomo synthetic CT datasets to an Infinitt PACS. • For studies with huge datasets, virtopsie (virtual autopsies) could not be performed as findings were not saved. • Datasets having the corresponding content qualification DICOM tag set show 'Not for diagnostic use' banner. Snapshots created of those datasets did neither have the corresponding content qualification DICOM tag, nor show the required 'Not for diagnostic use' banner. • Various security vulnerability fixes. Recall start date: July 3, 2022 Published 2022-07-11.

What to do now

Contact the manufacturer if you require additional information.

Recall number

64353

Official notice

2022-07-11

The hazard

Syngo.via VB60A_HF03 intends to solve the following issues: • Multi Server Cluster: Query from each other server was not possible. • The location of a Stenosis measurement was incorrectly reflected in syngo.via Report's pictogram plugin in case it was changed after setting it's initial value. • Sporadically scrolling, windowing, rotating, zooming was not working in floating windows. • Sporadically MM reading layout collection was removed after update to VB60A_HF02. • Sporadically an unexpected error was shown to the user after opening a study in MM Oncology. • Sporadically query/retrieve from PACS was not working with new high performance server if multiple clients were connected at the same time. • Some user were facing mouse lag when adjusting control points and manipulate a VRT/MPR. • CT Vascular with MM Reading step: when trying to adjust the 'adjust spatial alignment' between current and prior with synchronized segmentes, user clicks on Align Timepoints icon. When trying to end the correction mode the same button is dimmed. • Sporadically saved print sheets shows a black area on top and bottom of the images. • The hide graphics application was dimmed sporadically. • Image call-up was not working in case of using a PACS which does not send a specific DICOM tag (0020, 1208) in the C_FIND response message. • Sporadically the STS (short term storage) auto deleting was failing. • Sporadically the FastAlign algorithm was not able to detect the correct alignment for specific datasets and therefore ranges images were tilted as well as rapid results were created tilted. • It was not possible to send SC images based on mammography tomo synthetic CT datasets to an Infinitt PACS. • For studies with huge datasets, virtopsie (virtual autopsies) could not be performed as findings were not saved. • Datasets having the corresponding content qualification DICOM tag set show 'Not for diagnostic use' banner. Snapshots created of those datasets did neither have the corresponding content qualification DICOM tag, nor show the required 'Not for diagnostic use' banner. • Various security vulnerability fixes. Recall start date: July 3, 2022

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Recall Numbers

64353

Checked manually this time?

The app alerts you when a new official recall is published — no searching, no checking back.

Turn on recall alerts

Affected products

Product 1

Affected products - Syngo.Via, Lot or serial number - More than 10 numbers, contact manufacturer., Model or catalogue number - 10496180

Risk / hazard

Syngo.via VB60A_HF03 intends to solve the following issues: • Multi Server Cluster: Query from each other server was not possible. • The location of a Stenosis measurement was incorrectly reflected in syngo.via Report's pictogram plugin in case it was changed after setting it's initial value. • Sporadically scrolling, windowing, rotating, zooming was not working in floating windows. • Sporadically MM reading layout collection was removed after update to VB60A_HF02. • Sporadically an unexpected error was shown to the user after opening a study in MM Oncology. • Sporadically query/retrieve from PACS was not working with new high performance server if multiple clients were connected at the same time. • Some user were facing mouse lag when adjusting control points and manipulate a VRT/MPR. • CT Vascular with MM Reading step: when trying to adjust the 'adjust spatial alignment' between current and prior with synchronized segmentes, user clicks on Align Timepoints icon. When trying to end the correction mode the same button is dimmed. • Sporadically saved print sheets shows a black area on top and bottom of the images. • The hide graphics application was dimmed sporadically. • Image call-up was not working in case of using a PACS which does not send a specific DICOM tag (0020, 1208) in the C_FIND response message. • Sporadically the STS (short term storage) auto deleting was failing. • Sporadically the FastAlign algorithm was not able to detect the correct alignment for specific datasets and therefore ranges images were tilted as well as rapid results were created tilted. • It was not possible to send SC images based on mammography tomo synthetic CT datasets to an Infinitt PACS. • For studies with huge datasets, virtopsie (virtual autopsies) could not be performed as findings were not saved. • Datasets having the corresponding content qualification DICOM tag set show 'Not for diagnostic use' banner. Snapshots created of those datasets did neither have the corresponding content qualification DICOM tag, nor show the required 'Not for diagnostic use' banner. • Various security vulnerability fixes. Recall start date: July 3, 2022

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Siemens, Syngo.via.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

medium

Recall details

Recall number

64353

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
Something wrong on this page?

Related recalls

HEALTH
Medium

Artis icono ceiling

Health Canada17 Jun 2026

Brand match

Medium risk

Markets

CA
HEALTH
Medium

Artis icono ceiling, floor and biplane systems

Health Canada3 Jun 2026

Brand match

Medium risk

Markets

CA
HEALTH
Medium

Magnetom prisma, vida, skyra, verio systems

Health Canada18 Nov 2025

Brand match

Medium risk

Markets

CA
HEALTH
Critical

Artis pheno

Health Canada20 Aug 2025

Brand match

Critical risk

Markets

CA
HEALTH
Critical

Uroskop omnia

Health Canada19 Jun 2025

Brand match

Critical risk

Markets

CA
HEALTH
Medium

Atellica ch reaction ring cuvette segment

Health Canada4 Nov 2024

Brand match

Medium risk

Markets

CA
HEALTH
Medium

Advia® and atellica® chemistry urinary cerebrospinal fluid protein (ucfp) assay

Health Canada21 Aug 2024

Brand match

Medium risk

Markets

CA
HEALTH
Medium

Luminos lotus max, drf max, and agile max

Health Canada19 Aug 2024

Brand match

Medium risk

Markets

CA
HEALTH
High

Axiom vertix and axiom multix

Health Canada14 Jun 2024

Brand match

High risk

Markets

CA
HEALTH
Critical

Siemens biograph mmr system

Health Canada22 Mar 2024

Brand match

Critical risk

Markets

CA
HEALTH
Medium

Artis icono ceiling

Health Canada6 Nov 2023

Brand match

Medium risk

Markets

CA
HEALTH
Medium

Cios spin, cios flow, and cios alpha

Health Canada19 Oct 2023

Brand match

Medium risk

Markets

CA

Weekly recall digest

Get next week's recalls before you need them.

One email every Monday — official-source recalls for your country, and nothing else. Unsubscribe from any email.

The digest is the slow lane — one email a week. For instant, severity-gated alerts the moment a notice is published, get the app.

This recall was published 11 Jul 2022. The next one won't wait for you to search.

RecallScope watches official sources for the brands and VINs you follow, and alerts you the moment a new notice is published.