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Artis pheno

Official notice

20 Aug 2025

CriticalHealth Canada

An official Health Canada notice concerns Artis pheno. Initiating a shutdown of the system can sporadically lead to a state in which the robotic C-arm stand cannot be moved after the next system startup. Other movements (e.g. Table movements) are still available with reduced speed. The system may show the following generic messages "reduced stand/table speed" and "limited stand movement, wait". In case the error occurs the C-arm stand will not move anymore. Therefore, the C-arm cannot be moved into the required position. This may result in a situation where it is necessary to cancel the clinical procedure or to begin or continue the procedure on an alternative system. Recall start date: August 13, 2025 Published 2025-08-20.

What to do now

Contact the manufacturer if you require additional information.

Recall number

77943

Official notice

2025-08-20

The hazard

Initiating a shutdown of the system can sporadically lead to a state in which the robotic C-arm stand cannot be moved after the next system startup. Other movements (e.g. Table movements) are still available with reduced speed. The system may show the following generic messages "reduced stand/table speed" and "limited stand movement, wait". In case the error occurs the C-arm stand will not move anymore. Therefore, the C-arm cannot be moved into the required position. This may result in a situation where it is necessary to cancel the clinical procedure or to begin or continue the procedure on an alternative system. Recall start date: August 13, 2025

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Recall Numbers

77943

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Affected products

Product 1

Affected products - ARTIS Pheno, Lot or serial number - 164123, Model or catalogue number - 10849000

Product 2

Affected products - ARTIS Pheno, Lot or serial number - 164101, Model or catalogue number - 10849000

Risk / hazard

Initiating a shutdown of the system can sporadically lead to a state in which the robotic C-arm stand cannot be moved after the next system startup. Other movements (e.g. Table movements) are still available with reduced speed. The system may show the following generic messages "reduced stand/table speed" and "limited stand movement, wait". In case the error occurs the C-arm stand will not move anymore. Therefore, the C-arm cannot be moved into the required position. This may result in a situation where it is necessary to cancel the clinical procedure or to begin or continue the procedure on an alternative system. Recall start date: August 13, 2025

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Siemens, Artis Pheno.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

critical

Recall details

Recall number

77943

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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