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Artis icono ceiling, floor and biplane systems

Official notice

3 Jun 2026

MediumHealth Canada

An official Health Canada notice concerns Artis icono ceiling, floor and biplane systems. In very rare situations, after increasing the detector lift height to its maximum or minimum, the system may lose its movement capability. A reboot may not reestablish movement control. This failure can be resolved only by qualified service personnel. Published 2026-06-03.

What to do now

Contact the manufacturer if you require additional information.

Recall number

82159

Official notice

2026-06-03

The hazard

In very rare situations, after increasing the detector lift height to its maximum or minimum, the system may lose its movement capability. A reboot may not reestablish movement control. This failure can be resolved only by qualified service personnel.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Lots

Software version VE40A & VE40B

Skus

11328100, 11327700, 11327600

Other

RA RA-82159

Model Numbers

11328100, 11327700, 11327600

Recall Numbers

82159

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Affected products

Product 1

Lot or serial number - Software version VE40A & VE40B, Model or catalogue number - 11328100

Product 2

Lot or serial number - Software version VE40A & VE40B, Model or catalogue number - 11327700

Product 3

Lot or serial number - Software version VE40A & VE40B, Model or catalogue number - 11327600

Risk / hazard

In very rare situations, after increasing the detector lift height to its maximum or minimum, the system may lose its movement capability. A reboot may not reestablish movement control. This failure can be resolved only by qualified service personnel.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Brand

Manufacturer

Not provided

Phone

Not provided

Brand: Siemens.

Source & status

Source

Health Canada

Tier

beta

Category

HEALTH

Classification

Type II

App estimate

medium

Recall details

Recall number

82159

Classification

Type II

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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