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Artis q and zee systems

Official notice

3 Jan 2023

MediumHealth Canada

An official Health Canada notice concerns Artis q and zee systems. In rare cases, the system may only boot into backup mode after an abrupt shutdown and not reach full operating mode. The full system functionality is not available. Only the backup mode is available, as mentioned in the operator manual. The Syngo start-up screen on the monitor of the system console in the control room does not disappear, which causes a never-ending count on the monitor. Recall start date: December 20, 2022 Published 2023-01-03.

What to do now

Contact the manufacturer if you require additional information.

Recall number

72506

Official notice

2023-01-03

The hazard

In rare cases, the system may only boot into backup mode after an abrupt shutdown and not reach full operating mode. The full system functionality is not available. Only the backup mode is available, as mentioned in the operator manual. The Syngo start-up screen on the monitor of the system console in the control room does not disappear, which causes a never-ending count on the monitor. Recall start date: December 20, 2022

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Recall Numbers

72506

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Affected products

Product 1

Affected products - Artis Q, Lot or serial number - More than 10 numbers, contact manufacturer., Model or catalog number - Not applicable.

Product 2

Affected products - Artis Zee Ceiling, Lot or serial number - More than 10 numbers, contact manufacturer., Model or catalog number - Not applicable.

Product 3

Affected products - Artis Zee Multi-Purpose, Lot or serial number - More than 10 numbers, contact manufacturer., Model or catalog number - Not applicable.

Product 4

Affected products - Artis Q.Zen, Lot or serial number - More than 10 numbers, contact manufacturer., Model or catalog number - Not applicable.

Product 5

Affected products - Artis Zee Floor, Lot or serial number - More than 10 numbers, contact manufacturer., Model or catalog number - Not applicable.

Risk / hazard

In rare cases, the system may only boot into backup mode after an abrupt shutdown and not reach full operating mode. The full system functionality is not available. Only the backup mode is available, as mentioned in the operator manual. The Syngo start-up screen on the monitor of the system console in the control room does not disappear, which causes a never-ending count on the monitor. Recall start date: December 20, 2022

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Siemens, Artis Q And Zee.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

medium

Recall details

Recall number

72506

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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