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An official Health Canada notice concerns Sensis vibe. Issue 1: "password store corrupted" error message during system bootup in rare cases (e.g., if an unplanned and unguided shutdown is triggered via the power button) it is possible that during a later syngo start-up an error message occurs instead of the normal functional sensis vibe user interface that says: "password store corrupted". Issue 2: Subsystem crash during examination the Sensis software may crash due to ongoing synchronization in the background. The issue can be observed whenever the local cache of a Sensis Vibe client is being synchronized due to one of the following reasons (*) by SHS service personnel only: 1. Initial setup of a newly delivered sensis vibe client; 2. Software upgrade when the local cache is setup for the first time in the new software version; 3. Service call to customer service, when an issue (e.g. In local cache synchronization) gets resolved by resetting the local cache; or 4. Connecting a sensis vibe client to different servers, in particular switching between the customer's productive and test environment with different databases which requires a reset of the local cache each time. Issue 3: Dialog Monitor Computer (DMC) application crash while loading a study the DMC application may crash when not responding to message box "CO2 module requires calibration. Please contact your service representative." The message box is blocking the start or continue exam workflow if the user doesn't respond to this within one minute after the message box had appeared, this will cause an application crash. Issue 4: Software crash due to system internal timeout the central software component that manages the study handling and the overall component traffic requires to receive a response from the software component that creates the study when starting it from the scheduler. When the user starts a study from the scheduler, in rare cases the component that creates the study is not able to process the study start within 3 minutes which will lead to a timeout in the central component. Recall start date: November 11, 2022 Published 2022-12-02.
What to do now
Contact the manufacturer if you require additional information.
Recall number
72231
Official notice
2022-12-02
The hazard
The hazard
Issue 1: "password store corrupted" error message during system bootup in rare cases (e.g., if an unplanned and unguided shutdown is triggered via the power button) it is possible that during a later syngo start-up an error message occurs instead of the normal functional sensis vibe user interface that says: "password store corrupted". Issue 2: Subsystem crash during examination the Sensis software may crash due to ongoing synchronization in the background. The issue can be observed whenever the local cache of a Sensis Vibe client is being synchronized due to one of the following reasons (*) by SHS service personnel only: 1. Initial setup of a newly delivered sensis vibe client; 2. Software upgrade when the local cache is setup for the first time in the new software version; 3. Service call to customer service, when an issue (e.g. In local cache synchronization) gets resolved by resetting the local cache; or 4. Connecting a sensis vibe client to different servers, in particular switching between the customer's productive and test environment with different databases which requires a reset of the local cache each time. Issue 3: Dialog Monitor Computer (DMC) application crash while loading a study the DMC application may crash when not responding to message box "CO2 module requires calibration. Please contact your service representative." The message box is blocking the start or continue exam workflow if the user doesn't respond to this within one minute after the message box had appeared, this will cause an application crash. Issue 4: Software crash due to system internal timeout the central software component that manages the study handling and the overall component traffic requires to receive a response from the software component that creates the study when starting it from the scheduler. When the user starts a study from the scheduler, in rare cases the component that creates the study is not able to process the study start within 3 minutes which will lead to a timeout in the central component. Recall start date: November 11, 2022
How to check if you're affected
How to check if you're affected
Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.
Recall Numbers
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected vehicles were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand
Manufacturer
Phone
Brand: Siemens, Sensis Vibe.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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