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Vans - Disabled emergency call system

Official notice

20 May 2022

Last checked

20 May 2022

Medium riskNHTSA
Watch Vans

An official NHTSA notice concerns Vans - Disabled emergency call system. A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. Published 2022-05-20.

What to do now

The communication module software will be updated through an over-the-air (ota) update, or by a dealer, free of charge. Owner notification letters were mailed october 13, 2022. Owners may contact dvusa at 1-877-762-8267. Dvusa's number for this recall is vs2simkom/vs3simkom.

Units affected

19,937

Recall number

VS2SIMKOM/VS3SIMKOM

Official notice

2022-05-20

The hazard

A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

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Affected products

Product 1

Daimler Vans USA, LLC — Disabled emergency call system

Units affected

19,937

Risk / hazard

A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

US · United States

Affected area 1

US · United States

Company & contacts

Brand

Vans

Manufacturer

Daimler vans usa, llc

Phone

Not provided

Brand: Vans. Contact: Daimler Vans USA, LLC.

Source & status

Source

Tier

official

Category

VEHICLES

App estimate

medium

Recall details

Recall number

VS2SIMKOM/VS3SIMKOM

Campaign number

22V360000

Units affected

19,937

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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