Open official notice

Passenger cars (Mercedes-Benz GLE300d 4MATIC and 5 other models) - Repair

Official notice

3 Jun 2021

Last checked

27 Oct 2026

RecallScope risk estimate:HighCAA Japan

An official CAA Japan notice concerns Passenger cars (Mercedes-Benz GLE300d 4MATIC and 5 other models) - Repair. Air conditioner drain hose defect. ■ Defective component: Other (air conditioner drain hose). ■ Nature and cause of the structure, equipment or performance deemed noncompliant with standards: Improper installation of the drain hose on the air conditioner evaporator may allow condensation water to leak into the passenger compartment. This may flood the area beneath the floor, causing corrosion or short circuits in electrical wiring and, in the worst case, a fire. Published 2021-06-03.

What to do now

(Recall) 外-3224 ■ Corrective measures: Inspect the installation of the drain hose on all vehicles and correct the installation if it is not properly fitted. If leaking condensation water has caused damage or other deterioration to any components, replace those components with new ones.

Recall number

外-3224

Official notice

2021-06-03

The hazard

Air conditioner drain hose defect. ■ Defective component: Other (air conditioner drain hose). ■ Nature and cause of the structure, equipment or performance deemed noncompliant with standards: Improper installation of the drain hose on the air conditioner evaporator may allow condensation water to leak into the passenger compartment. This may flood the area beneath the floor, causing corrosion or short circuits in electrical wiring and, in the worst case, a fire.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.

Recall Numbers

外-3224

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Affected products

Product 1

メルセデス・ベンツ「GLE300d 4MATIC」「GLE400d 4MATIC」」「GLE450 4MATIC」「メルセデスAMG GLE53 4MATIC+」「GLS400d 4MATIC」「「GLS580 4MATIC」

Hazard

Air conditioner drain hose defect. ■ Defective component: Other (air conditioner drain hose). ■ Nature and cause of the structure, equipment or performance deemed noncompliant with standards: Improper installation of the drain hose on the air conditioner evaporator may allow condensation water to leak into the passenger compartment. This may flood the area beneath the floor, causing corrosion or short circuits in electrical wiring and, in the worst case, a fire.

Where it was sold

Retailer information is not currently available in RecallScope. Check the official notice for distribution details.

Location 1

JP · Japan

Affected area 1

JP · Japan

Company & contacts

Manufacturer

メルセデス・ベンツ日本株式会社

Phone

0120-086-880

Brand: Mercedes-Benz. Contact: メルセデス・ベンツ日本株式会社. Phone 0120-086-880.

Source & status

Source

Tier

official

Category

VEHICLES

Official classification

消費者庁 — 修理

Recall details

Recall number

外-3224

Event id

CAA-00000027876

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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