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Sara plus

Official notice

4 Apr 2022

Last checked

4 Apr 2022

Medium riskHealth Canada

An official Health Canada notice concerns Sara plus. Since Nov, 2020, Arjo has become aware of 2 customer complaints on smoke and flames coming out of the lift. In both events the extent of flames was limited to the lift and no health consequences were reported. The product (devices and spare parts shipped between Oct 2016 - Jan 2022) in the market are recognized as potentially affected with the risk of cover ignition. The investigation has revealed that the failure is attributed to the insufficient design of Sara Plus PCB that is prone to damage during use. Recall start date: Mar 28, 2022 Published 2022-04-04.

What to do now

Contact the manufacturer if you require additional information.

Recall number

64046

Official notice

2022-04-04

The hazard

Since Nov, 2020, Arjo has become aware of 2 customer complaints on smoke and flames coming out of the lift. In both events the extent of flames was limited to the lift and no health consequences were reported. The product (devices and spare parts shipped between Oct 2016 - Jan 2022) in the market are recognized as potentially affected with the risk of cover ignition. The investigation has revealed that the failure is attributed to the insufficient design of Sara Plus PCB that is prone to damage during use. Recall start date: Mar 28, 2022

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Recall Numbers

64046

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Affected products

Product 1

Affected Products - Sara Plus, Lot or Serial Number - More than 10 numbers, contact manufacturer., Model or catalog number - HEP1001-US, HEP0001-US

Risk / hazard

Since Nov, 2020, Arjo has become aware of 2 customer complaints on smoke and flames coming out of the lift. In both events the extent of flames was limited to the lift and no health consequences were reported. The product (devices and spare parts shipped between Oct 2016 - Jan 2022) in the market are recognized as potentially affected with the risk of cover ignition. The investigation has revealed that the failure is attributed to the insufficient design of Sara Plus PCB that is prone to damage during use. Recall start date: Mar 28, 2022

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Arjohuntleigh, Sara Plus.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

medium

Recall details

Recall number

64046

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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