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Shiseido Head Office “NARS Radiant Creamy Concealer” - Recall
Official notice
24 Jul 2026
Last checked
27 Oct 2026
An official CAA Japan notice concerns Shiseido Head Office “NARS Radiant Creamy Concealer” - Recall. An ingredient (bismuth oxychloride) was found to be omitted from the ingredient label. Reason for recall: An ingredient (bismuth oxychloride) was found to be omitted from the ingredient label, so the affected lots will be voluntarily recalled. Specific potential health effects: The product contains only ingredients that meet the Standards for Cosmetics, and there is no problem with product quality. Therefore, we consider there to be no possibility of serious harm to health occurring. No harm to health related to this matter has been reported. Published 2026-07-24.
What to do now
Online requests (computer or smartphone): URL: https://www.narscosmetics.jp/20260723_rcc_announce.html. Hours: Requests accepted 24 hours a day, starting at 19:00 on 7／23 (Thursday). Telephone requests: Toll-free number 0120‐330‐753. Hours: 10:00–17:00, starting on 7/24 (Friday), excluding Saturdays, Sundays, public holidays, summer holidays and the year-end/New Year holiday period. All shipment destinations have been identified. Recipients will be notified of the recall in writing, and the affected lots will be voluntarily recalled. Additional information on the GTIN codes: The actual codes do not begin with “0”, but entering them without a leading “0” causes an error, so they have been listed with a leading “0”.
Recall number
2-12905
Official notice
2026-07-24
The hazard
The hazard
An ingredient (bismuth oxychloride) was found to be omitted from the ingredient label. Reason for recall: An ingredient (bismuth oxychloride) was found to be omitted from the ingredient label, so the affected lots will be voluntarily recalled. Specific potential health effects: The product contains only ingredients that meet the Standards for Cosmetics, and there is no problem with product quality. Therefore, we consider there to be no possibility of serious harm to health occurring. No harm to health related to this matter has been reported.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Check the official notice for the affected products and next steps.
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Where it was sold
Where it was sold
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Company & contacts
Company & contacts
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Phone
Brand: 資生堂 本社. Contact: 株式会社資生堂 品質保証部. Phone 0120-330-753.
Source & status
Source & status
Recall details
Recall details
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Documents, notices & source
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