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Mosaiq

Official notice

4 Sept 2025

Last checked

4 Sept 2025

Medium riskHealth Canada
Watch Elekta

An official Health Canada notice concerns Mosaiq. When appending a care plan with an ad hoc waved order set, if an order does not fall on a care plan cycle day, it is not appended. If the care plan is not appended, it may result in one or more doses of the medication(s) not being administered. Recall start date: August 29, 2025 Published 2025-09-04.

What to do now

A field safety notice will be sent. A field safety modication will follow.

Recall number

78024

Official notice

2025-09-04

The hazard

When appending a care plan with an ad hoc waved order set, if an order does not fall on a care plan cycle day, it is not appended. If the care plan is not appended, it may result in one or more doses of the medication(s) not being administered. Recall start date: August 29, 2025

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Recall Numbers

78024

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Affected products

Product 1

Affected products - MOSAIQ, Lot or serial number - 3.2.1, Model or catalogue number - 3.2.1.0 (01)07340201500071(10)3.2.1.0

Product 2

Affected products - MOSAIQ, Lot or serial number - 3.2.1, Model or catalogue number - 3.2.1.1 (01)07340201500071(10)3.2.1.1

Product 3

Affected products - MOSAIQ, Lot or serial number - 3.2.1, Model or catalogue number - 3.2.1.2 (01)07340201500071(10)3.2.1.2

Product 4

Affected products - MOSAIQ, Lot or serial number - 3.2.1, Model or catalogue number - 3.2.1.3 (01)07340201500071(10)3.2.1.3

Product 5

Affected products - MOSAIQ, Lot or serial number - 3.2.1, Model or catalogue number - 3.2.1.4 (01)07340201500071(10)3.2.1.4

Product 6

Affected products - MOSAIQ, Lot or serial number - 3.1.3, Model or catalogue number - 3.1.3.0 (01)07340201500026(10)3.1.3.

Product 7

Affected products - MOSAIQ, Lot or serial number - 3.1.3, Model or catalogue number - 3.1.3.1 (01)07340201500026(10)3.1.3.1

Product 8

Affected products - MOSAIQ, Lot or serial number - 3.1.3, Model or catalogue number - 3.1.3.2 (01)07340201500026(10)3.1.3.2

Product 9

Affected products - MOSAIQ, Lot or serial number - 3.1.3, Model or catalogue number - 3.1.3.3 (01)07340201500026(10)3.1.3.3

Product 10

Affected products - MOSAIQ, Lot or serial number - 3.1.3, Model or catalogue number - 3.1.3.4 (01)07340201500026(10)3.1.3.4

Product 11

Affected products - MOSAIQ, Lot or serial number - 3.2.2, Model or catalogue number - 3.2.2.0 (01)07340201500071(10)3.2.2.0

Product 12

Affected products - MOSAIQ, Lot or serial number - 3.2.2, Model or catalogue number - 3.2.2.1 (01)07340201500071(10)3.2.2.1

Product 13

Affected products - MOSAIQ, Lot or serial number - 3.2.3.0, Model or catalogue number - 3.2.3.0 (01)07340201500071(10)3.2.3.0

Risk / hazard

When appending a care plan with an ad hoc waved order set, if an order does not fall on a care plan cycle day, it is not appended. If the care plan is not appended, it may result in one or more doses of the medication(s) not being administered. Recall start date: August 29, 2025

Where it was sold

The source does not list specific retailers. See the official notice for where affected vehicles were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Brand

Elekta, Mosaiq

Manufacturer

Not provided

Phone

Not provided

Brand: Elekta, Mosaiq.

Source & status

Source

Health Canada

Tier

official

Category

HEALTH

Classification

Type II

App estimate

medium

Recall details

Recall number

78024

Classification

Type II

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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