An official ACCC notice concerns Ecogenica EG-215F. There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components. Published 2024-10-15.
What to do now
Do not attempt to access the control panel if it is located inside the heat pump unit. Register your heat pump with Eco Alliance by email to schedule an authorised technician to repair the unit. Contact Eco Alliance installationsupport@ecoalliance.com.au 1300 082 596 9 am to 5 pm (AEST), Monday to Friday
Recall number
5f7ddd3f-80d8-4359-87b9-b4952b4d90f8
Official notice
2024-10-15
The hazard
The hazard
There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
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Affected products
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Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Source & status
Source & status
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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