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Panasonic battery packs used in Toshiba laptop computers
Official notice
4 Jan 2017
Last checked
4 Jan 2017
An official CPSC notice concerns Panasonic battery packs used in Toshiba laptop computers. The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers. Published 2017-01-04.
What to do now
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
Units affected
83,000
Recall number
17064
Official notice
2017-01-04
The hazard
The hazard
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
How to check if you're affected
How to check if you're affected
Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.
Recall Numbers
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Affected products
Product 1
Units affected
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected vehicles were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand
Manufacturer
Phone
Brand: Toshiba Information, Panasonic. Contact: Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.. Phone 866-224-1346.
Source & status
Source & status
Recall details
Recall details
Recall number
Units affected
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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