No image published for this recall

No image published for this recall

Country Road Two-tone mug

Official notice

29 May 2024

Last checked

29 May 2024

An official Product Safety NZ notice concerns Country Road Two-tone mug. A safety hazard has been identified due to a manufacturing defect in some mugs, causing the mug to unexpectedly break when hot liquid is poured into the mug, resulting in the base separating from the body of the mug. This defect can pose significant risk, which can result in burns, lacerations, and scalding. Published 2024-05-29.

What to do now

1. Stop using the mug immediately2. Return the products to any Country Road store for a full refund or replacement mugs in a different design.3. Contact Country Road via email if you are unable to return the product, or if you have sold or gifted it to another person

Official notice

2024-05-29

The hazard

A safety hazard has been identified due to a manufacturing defect in some mugs, causing the mug to unexpectedly break when hot liquid is poured into the mug, resulting in the base separating from the body of the mug. This defect can pose significant risk, which can result in burns, lacerations, and scalding.

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Affected products

Product 1

Country Road Two- Tone Demm Mug 60292978- 4075 SAPPHIRE 60292978- 7689 BERMUDA 60292978- 569 LILAC 60292978- 185 DARK OLIVE Sold at Country Road

Risk / hazard

A safety hazard has been identified due to a manufacturing defect in some mugs, causing the mug to unexpectedly break when hot liquid is poured into the mug, resulting in the base separating from the body of the mug. This defect can pose significant risk, which can result in burns, lacerations, and scalding.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

NZ · New Zealand

Affected area 1

NZ · New Zealand

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Country Road Two-tone Mug. Contact: Country Road Group.

Source & status

Tier

official

Category

HOME

Classification

Product recall

App estimate

high

Recall details

Classification

Product recall

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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