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Mercedes-benz

Official notice

1 Dec 2025

MediumHealth Canada

An official Health Canada notice concerns Mercedes-benz. Issue: On certain electric vehicles, a software problem could cause the pedestrian warning system not to work properly. Canadian regulations require electric vehicles to make a minimum sound level when operating at low speeds. Safety Risk: A pedestrian warning system that doesn't work properly could create an increased risk of injury for other road users. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the acoustic vehicle alerting system (AVAS) software. Published 2025-12-01.

What to do now

Please see corrective actions section below

Recall number

81311

Official notice

2025-12-01

The hazard

Issue: On certain electric vehicles, a software problem could cause the pedestrian warning system not to work properly. Canadian regulations require electric vehicles to make a minimum sound level when operating at low speeds. Safety Risk: A pedestrian warning system that doesn't work properly could create an increased risk of injury for other road users. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the acoustic vehicle alerting system (AVAS) software.

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Recall Numbers

81311

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Affected products

Product 1

Year: 2024, Make: MERCEDES-BENZ, Model: EQE SUV

Risk / hazard

Issue: On certain electric vehicles, a software problem could cause the pedestrian warning system not to work properly. Canadian regulations require electric vehicles to make a minimum sound level when operating at low speeds. Safety Risk: A pedestrian warning system that doesn't work properly could create an increased risk of injury for other road users. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the acoustic vehicle alerting system (AVAS) software.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

CA · Canada

Affected area 1

CA · Canada

Company & contacts

Manufacturer

Not provided

Phone

Not provided

Brand: Mercedes-Benz.

Source & status

Source

Health Canada

Tier

official

Category

VEHICLES

App estimate

medium

Recall details

Recall number

81311

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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