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Continuous glucose monitoring smart device software applications
Official notice
19 Mar 2025
Last checked
19 Mar 2025
An official Health Canada notice concerns Continuous glucose monitoring smart device software applications. Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected Published 2025-03-19.
What to do now
If you feel unwell, check your glucose levels using your continuous glucose monitor or an alternative method, and seek medical attention if necessary. Actively monitor your glucose levels until you have determined whether the app is alerting you properly. Review the instructions provided with your continuous glucose monitor when installing, setting up, and updating glucose monitoring apps on your smart device. Check your alert settings and volume, and refer to your device’s manual to ensure the safety alerts are working as expected with all of your smart device settings (including do not disturb, focus or sleep modes). If you notice an issue with your alerts, contact the manufacturer for help troubleshooting your smart device settings. Report any issues with your diabetes monitoring devices to Health Canada.
Recall number
77131
Official notice
2025-03-19
The hazard
The hazard
Warning: continuous glucose monitor safety alerts on smart devices, such as smartphones or smartwatches, may not work as expected
How to check if you're affected
How to check if you're affected
Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.
Recall Numbers
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Where it was sold
The source does not list specific retailers. See the official notice for where affected vehicles were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand
Manufacturer
Phone
Brand: Smart.
Source & status
Source & status
Source
Tier
Category
App estimate
Recall details
Recall details
Recall number
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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