An official ACCC notice concerns GV31 Portable mini projector. Risk of serious burn injury and property damage if the battery overheats and catches fire. Incidents have occurred. Published 2026-06-05.
What to do now
Stop using the projector immediately and check the serial number. Contact BenQ to arrange to return the product for either: a free replacement with an upgraded GV32 model projector; or to have the battery replaced and firmware updated on the affected GV31 model projector. Contact BenQ Australia for more information or need further assistance relating to this recall. Contact BenQ Australia Pty Ltd Call: 1300 130 336 between 9am and 5:30pm AEST Monday to Friday Email: BQauService@BenQ.com Visit: https://www.benq.com/en-au/support/repair-service/gv31-recall-notification.html
Recall number
1f0dbea8-22c9-40bf-bbd6-61a51ec2892c
Official notice
2026-06-05
The hazard
The hazard
Risk of serious burn injury and property damage if the battery overheats and catches fire. Incidents have occurred.
How to check if you're affected
How to check if you're affected
Compare the product name and identifiers below with the item you own. Follow the official notice if they match.
Models
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Benq. Contact: BenQ Australia Pty Ltd.
Source & status
Source & status
Source
Tier
Category
Classification
App estimate
Recall details
Recall details
Recall number
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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