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Joule Hot Water Systems ModulAir Heat Pump

Official notice

9 Jul 2024

Last checked

28 May 2025

High riskOPSS

An official OPSS notice concerns Joule Hot Water Systems ModulAir Heat Pump. The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown. Published 2025-05-28.

What to do now

Joule Hot Water Systems UK Ltd have contacted owners to arrange an upgrade to the ModulAir All E Heat Pump.

Recall number

2405-0107

Official notice

2025-05-28

The hazard

The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown.

How to check if you're affected

Compare the product name and identifiers below with the item you own. Follow the official notice if they match.

Other

PSD 2405-0107

Raw Text

electrical-appliances-equipment

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Affected products

Product 1

The product is a domestic ModulAir heat pump system, installed in domestic settings.

Risk / hazard

The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

GB · United Kingdom

Affected area 1

GB · United Kingdom

Company & contacts

Brand

Manufacturer

Not provided

Phone

Not provided

Brand: Joule. Contact: Joule.

Source & status

Source

Tier

beta

Category

ELECTRONICS

Classification

product-safety-report — low

App estimate

high

Recall details

Recall number

2405-0107

Classification

product-safety-report — low

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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