No image published for this recall

No image published for this recall

Great Wall - On affected vehicles if the auxiliary charge (3 pin) cable is used with household extension leads and or substandard domestic wall sockets for an extended period there is a possibility of the auxiliary charge cable 3 pin plug having a high electrical resistance causing excessive heat build-up. This in extreme cases may cause a failure of the 3-pin cable. If the vehicle is unlocked via the remote fob key during the ac charging process voltage is still present for a further 15 seconds within the charge socket. If the cable is unplugged from the car within this 15 second window there is a possibility of an electrical spark occurring.

Official notice

14 Nov 2023

Last checked

14 Nov 2023

Medium riskDVSA

An official DVSA notice concerns Great Wall - On affected vehicles if the auxiliary charge (3 pin) cable is used with household extension leads and or substandard domestic wall sockets for an extended period there is a possibility of the auxiliary charge cable 3 pin plug having a high electrical resistance causing excessive heat build-up. This in extreme cases may cause a failure of the 3-pin cable. If the vehicle is unlocked via the remote fob key during the ac charging process voltage is still present for a further 15 seconds within the charge socket. If the cable is unplugged from the car within this 15 second window there is a possibility of an electrical spark occurring.. On affected vehicles if the auxiliary charge (3 pin) cable is used with household extension leads and/or substandard domestic wall sockets for an extended period there is a possibility of the auxiliary charge cable 3 pin plug having a high electrical resistance causing excessive heat build-up. This in extreme cases may cause a failure of the 3-pin cable. If the vehicle is unlocked via the remote fob key during the ac charging process voltage is still present for a further 15 seconds within the charge socket. If the cable is unplugged from the car within this 15 second window there is a possibility of an electrical spark occurring. Published 2023-11-14.

What to do now

The existing 13 amp 3-pin cable will be replaced with a 10 amp cable to prevent excessive heat build-up and the vehicle charging protocol software will be updated to the latest version.

Units affected

1,449

Recall number

R-2023-309

Official notice

2023-11-14

The hazard

On affected vehicles if the auxiliary charge (3 pin) cable is used with household extension leads and/or substandard domestic wall sockets for an extended period there is a possibility of the auxiliary charge cable 3 pin plug having a high electrical resistance causing excessive heat build-up. This in extreme cases may cause a failure of the 3-pin cable. If the vehicle is unlocked via the remote fob key during the ac charging process voltage is still present for a further 15 seconds within the charge socket. If the cable is unplugged from the car within this 15 second window there is a possibility of an electrical spark occurring.

How to check if you're affected

Compare the VIN on your vehicle against the official list. If your VIN is listed, follow the official notice.

Models

ORA

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Affected products

Product 1

GREAT WALL ORA

Units affected

1,449

Risk / hazard

On affected vehicles if the auxiliary charge (3 pin) cable is used with household extension leads and/or substandard domestic wall sockets for an extended period there is a possibility of the auxiliary charge cable 3 pin plug having a high electrical resistance causing excessive heat build-up. This in extreme cases may cause a failure of the 3-pin cable. If the vehicle is unlocked via the remote fob key during the ac charging process voltage is still present for a further 15 seconds within the charge socket. If the cable is unplugged from the car within this 15 second window there is a possibility of an electrical spark occurring.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

GB · United Kingdom

Affected area 1

GB · United Kingdom

Company & contacts

Manufacturer

Great wall

Phone

Not provided

Brand: Great Wall. Contact: Driver and Vehicle Standards Agency (DVSA).

Source & status

Source

Tier

beta

Category

VEHICLES

Classification

DVSA recall R-2023-309

App estimate

medium

Recall details

Recall number

R-2023-309

Campaign number

88237C4

Units affected

1,449

Classification

DVSA recall R-2023-309

Source tier

beta

Documents, notices & source

See the official notice and source documents for full details.

View full official notice
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