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An official Product Safety NZ notice concerns Vigilant T-Gen2. The T-Gen2 with version V2.0, 2.1, 2.2 firmware may stop playing tones or sound files. The lack of warning system may go unnoticed until the T-Gen2 is tested during the monthly test under NZ Standard 4512.If the T-Gen2 stops playing sounds it will not produce alert or evacuation tones to warn occupants to evacuate a building in the event of a fire. Published 2021-03-03.
What to do now
Contact your fire detection system service company to perform a firmware update on the T-Gen2 amplifier during their next service visit. Details on how to perform the update are available from Johnson Controls.
Official notice
2021-03-03
The hazard
The hazard
The T-Gen2 with version V2.0, 2.1, 2.2 firmware may stop playing tones or sound files. The lack of warning system may go unnoticed until the T-Gen2 is tested during the monthly test under NZ Standard 4512.If the T-Gen2 stops playing sounds it will not produce alert or evacuation tones to warn occupants to evacuate a building in the event of a fire.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Vigilant T-gen2. Contact: Johnson Controls Fire Detection www.johnsoncontrols.com/fire-detection. Phone 03 389 5096.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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