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Serene S2069 Bathroom Heater
Official notice
26 Apr 2024
Last checked
26 Apr 2024
An official Product Safety NZ notice concerns Serene S2069 Bathroom Heater. In April 2024, WorkSafe NZ found that all Serene S2069 wall mounted bathroom heaters imported, purchased, or installed since June 2018 are non-compliant with safety standards and the approval for this heater has been withdrawn. Serene S2069 heaters are non-compliant with safety standards and Energy safety is investigating a reported fire event associated with a Serene S2069 heater. WorkSafe Serene Heater S2069 Withdrawal of Deemed Approval WorkSafe Further Action on Serene Bathroom Heaters Published 2024-04-26.
What to do now
Check if your heater is a Serene model S2069 Energy Safety considers there is a low risk from continued use. However if you observe an unusual smell or noise from the heater, do not use it and contact an electrical worker to check it over A list of retailers who have issued a voluntary recall can be found below. If you purchased your heater from one of these businesses you can contact them to discuss your options You can find more information about your rights under the Consumer Guarantees Act here If you are a business and have supplied this heater and have not notified us of a recall or would like to begin one, you may do so through the Business connect platform here
Official notice
2024-04-26
The hazard
The hazard
In April 2024, WorkSafe NZ found that all Serene S2069 wall mounted bathroom heaters imported, purchased, or installed since June 2018 are non-compliant with safety standards and the approval for this heater has been withdrawn. Serene S2069 heaters are non-compliant with safety standards and Energy safety is investigating a reported fire event associated with a Serene S2069 heater. WorkSafe Serene Heater S2069 Withdrawal of Deemed Approval WorkSafe Further Action on Serene Bathroom Heaters
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Serene S2069 Bathroom Heater. Contact: Serene S2069 recall suppliers Bunnings. Phone 0800 800 686.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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