Serene Classic Bathroom Heaters

Check if your heater is a Serene model S2068 with a serial number in the range listed in the Product Identifiers section - you will find this information on the top side of the unit when mounted on the wall. If you have this heater, stop using it right now. Contact the retailer/supplier that you purchased it from to organise to return the heater for a remedy. If the heater is plugged into a wall socket, switch off the power at the socket, unplug it, and return the heater to the retailer/supplier that you purchased it from. If the heater is wired directly into your house rather than plugged into a wall socket, you should arrange for removal by an electrician, you can ask the supplier to organise this or cover the cost. If they do not agree - you may be able to require them to under the Consumer Guarantees Act. If the retailer that sold you your heater hasn’t yet issued a voluntary recall, New Zealanders can ask for a replacement or a refund under the Consumer Guarantees Act.