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Samsung top Loader Washing Machines
Official notice
13 Oct 2023
Last checked
13 Oct 2023
An official Product Safety NZ notice concerns Samsung top Loader Washing Machines. In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines causing a spark and potentially a fire hazard. Samsung Electronics Australia is voluntarily conducting this recall to ensure the safety and quality of its products for its consumers. Recall launched - 30 Apr 2013. Published 2023-10-13.
What to do now
This recall is from 2013 and your machine may have been serviced by Samsung at that point. If you are unsure, please contact Samsung. Check the model name of your washing machine (see images). Visit the Samsung website, call Samsung between 8am – 5pm or email Samsung to find out if your machine is affected. Samsung will arrange for an authorised service technician to provide a free in-home service for all affected models. If your washer is affected, until the service is performed, Samsung recommends that as a precautionary measure, you only use your washing machine if you are present or nearby to monitor it. If you notice any smoke or smell coming out of the washing machine, turn off the machine at the power point.
Official notice
2023-10-13
The hazard
The hazard
In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines causing a spark and potentially a fire hazard. Samsung Electronics Australia is voluntarily conducting this recall to ensure the safety and quality of its products for its consumers. Recall launched - 30 Apr 2013.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Samsung Top Loader Washing Machines. Contact: Samsung Electronics Australia Pty Ltd. Phone 0800 855 502.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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