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Ring Video Doorbell (2nd Gen)
Official notice
11 Nov 2020
Last checked
11 Nov 2020
An official Product Safety NZ notice concerns Ring Video Doorbell (2nd Gen). The Ring Video Doorbells (2nd Gen) can pose a fire and safety risk if the installer uses the incorrect (larger) screw(s) during installation.If the doorbell is installed correctly, there is no risk to consumers or potential hazard present. Published 2020-11-11.
What to do now
Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring for additional information.All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated.Contact Ring for more information or any questions.
Official notice
2020-11-11
The hazard
The hazard
The Ring Video Doorbells (2nd Gen) can pose a fire and safety risk if the installer uses the incorrect (larger) screw(s) during installation.If the doorbell is installed correctly, there is no risk to consumers or potential hazard present.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Ring Video Doorbell. Contact: Ring.com ring.com/au/en. Phone 09 887 9871.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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