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Recheck required: Batteries for some HP Laptops
Official notice
29 Aug 2019
Last checked
29 Aug 2019
An official Product Safety NZ notice concerns Recheck required: Batteries for some HP Laptops. Affected batteries have the potential to overheat, posing fire and burn hazards. It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected. Customers who have replaced their battery through the program will NOT need to check their battery again. Published 2019-08-29.
What to do now
Check whether your battery is affected: 1. Go to the HP Battery Recall website: https://batteryprogram687.ext.hp.com/en-US/ 2. Use the validation tool to find if your battery is affected. If it is, follow the instructions to deactivate the Battery by putting it in “ Battery Safety Mode” (instructions provided by the HP Validation tool). The validation process should automatically sign you up to the recall so HP can provide you a replacement battery, at no cost. Note: You may continue to use your notebook on “Battery Safety Mode” by connecting the notebook to a HP power adaptor
Official notice
2019-08-29
The hazard
The hazard
Affected batteries have the potential to overheat, posing fire and burn hazards. It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected. Customers who have replaced their battery through the program will NOT need to check their battery again.
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Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Recheck Required Batteries For Some HP Laptops. Contact: HP New Zealand batteryprogram687.ext.hp.com/en-US.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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