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LG ESS Home Batteries (second recall) - updated August 2023. Originally published 14 September 2022.

Official notice

10 Aug 2023

Last checked

10 Aug 2023

An official Product Safety NZ notice concerns LG ESS Home Batteries (second recall) - updated August 2023. Originally published 14 September 2022.. The batteries may overheat and catch on fire.If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage. Published 2023-08-10.

What to do now

LGES is installing a new diagnostic software roll-out to all units.The software is designed to detect abnormal behaviour in cells and trigger a "switch off" if a potentilaly affected unit is identified. This unit will then be replaced.Accept and install the software update or contact your installer if your need support to do so.If a "switch-off" occurs contact your installer/supplier or LGESAU to arrange for the unit to be replaced.Additional information is on the LG Energy Solution website. Click on "Battery Recall: Free Replacement Campaign" for more information including guidelines on how to check your battery's serial number.For more information, please contact LG Energy Solution at productau@lgensol.com

Official notice

2023-08-10

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The hazard

The batteries may overheat and catch on fire.If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage.

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Affected products

Product 1

ESS Home Energy Storage System Batteries that are part of the second recall in New Zealand are the following models: RESU10H_Type C and RESU10H. The RESU10 (LV) batteries was added to the recall in January 2023 The additional models were also recalled in August 2023: RESU 3.3 (“Low Voltage” Battery), RESU 6.5 (“Low Voltage” Battery), RESU 13 (“Low Voltage” Battery), EM048063P3S4 (Module) and EM048126P3S7 (Module). These affected batteries are equipped with cells from specific production lots manufactured between January 2016 to March 2017 and September 2018 to June 2019. See the first recall here These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. Each ESS Home Battery is marked with a unique serial number.

Risk / hazard

The batteries may overheat and catch on fire.If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

NZ · New Zealand

Affected area 1

NZ · New Zealand

Company & contacts

Brand

LG Ess Home Batteries

Manufacturer

Not provided

Phone

Not provided

Brand: LG Ess Home Batteries. Contact: LG Energy Solution www.lgessbattery.com/au.

Source & status

Source

Product Safety NZ

Tier

official

Recall details

Classification

Product recall

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice

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