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Hot Water Bottle - Ellie the Eel by Moana Rd sold at various retailers
Official notice
8 Sept 2026
Last checked
8 Sept 2026
An official Product Safety NZ notice concerns Hot Water Bottle - Ellie the Eel by Moana Rd sold at various retailers. Moana Road is recalling the Ellie the Eel Hot Water Bottle because it does not comply with the mandatory safety standard BS 1970:2012. It is missing required safety markings. Published 2026-09-08.
What to do now
Stop using the hot water bottle and destroy it by cutting it and take a photo for the refund process before disposing of it safely. If you purchased the Hot Water Bottle online from Moana Road, you will have received an email from them asking you to respond with evidence of disposal (picture of the Hot Water Bottle with a cut/slit of the rubber bottle). If you purchased the product from a store or from another retailer: please either contact the store or visit the store, where purchased, with a picture of the Hot Water Bottle showing evidence of disposal such as a cut/slit in it to obtain a refund.
Official notice
2026-09-08
The hazard
The hazard
Moana Road is recalling the Ellie the Eel Hot Water Bottle because it does not comply with the mandatory safety standard BS 1970:2012. It is missing required safety markings.
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Hot Water Bottle. Contact: Moana Road Limited. Phone 04 237 0269.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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