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Fitbit Sense and Versa 3

Official notice

24 Jan 2025

Last checked

24 Jan 2025

Risk not stated by sourceProduct Safety NZ

An official Product Safety NZ notice concerns Fitbit Sense and Versa 3. Fitbit identified that certain Fitbit Sense and Fitbit Versa 3 devices are affected by a potential battery overheating issue, which may pose a risk to consumers. Published 2025-01-24.

What to do now

A firmware update provides new battery management features to reduce the risk of the affected device’s battery overheating. Upon receipt of the notice which will start rolling out to users on January 21, 2025, consumers should install the update immediately by syncing the device to the Fitbit app on their phone.

Official notice

2025-01-24

Watch this recall in the app Open source hub ↗

The hazard

Fitbit identified that certain Fitbit Sense and Fitbit Versa 3 devices are affected by a potential battery overheating issue, which may pose a risk to consumers.

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Affected products

Product 1

Fitbit Sense and Versa 3 smartwatches. This issue does not affect all Sense and Versa 3 devices; if a consumer’s device is not impacted by the overheating issue, the battery will perform the same as before. Consumers can submit a request to find out if their device is impacted or they are eligible for an appeasement payment here

Risk / hazard

Fitbit identified that certain Fitbit Sense and Fitbit Versa 3 devices are affected by a potential battery overheating issue, which may pose a risk to consumers.

Where it was sold

The source does not list specific retailers. See the official notice for where affected products were sold.

Location 1

NZ · New Zealand

Affected area 1

NZ · New Zealand

Company & contacts

Brand

Fitbit Sense And Versa 3

Manufacturer

Not provided

Phone

Not provided

Brand: Fitbit Sense And Versa 3. Contact: Fitbit Sense and Versa 3 support.google.com/fitbit?p=sense-versa3.

Source & status

Source

Product Safety NZ

Tier

official

Recall details

Classification

Product recall

Source tier

official

Documents, notices & source

See the official notice and source documents for full details.

View full official notice

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