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An official Product Safety NZ notice concerns Fitbit Ionic Smartwatch. Fitbit has determined that there is a risk that, in rare circumstances, the battery in the Ionic Smartwatch may overheat.If the battery overheats while a user is wearing the product and the user does not remove the watch, it could present a burn hazard. Published 2022-03-16.
What to do now
Stop using the Ionic Smartwatch and visit help.fitbit.com/ionic to organise a refund.Customers will be issued a refund of USD299 and an access code for a discount of 40% off select new products from the Fitbit Store.This recall does not affect any other Fitbit smartwatches or trackers.
Official notice
2022-03-16
The hazard
The hazard
Fitbit has determined that there is a risk that, in rare circumstances, the battery in the Ionic Smartwatch may overheat.If the battery overheats while a user is wearing the product and the user does not remove the watch, it could present a burn hazard.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Fitbit Ionic Smartwatch. Contact: Fitbit LLC help.fitbit.com/iconic.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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