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Facebook - Removable foam facial interface for Oculus Quest 2
Official notice
3 Sept 2021
Last checked
3 Sept 2021
An official Product Safety NZ notice concerns Facebook - Removable foam facial interface for Oculus Quest 2. Facebook Technologies LLC is expanding its support program for the Oculus Quest 2 removable foam facial interface in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the Quest 2 headset rests on their face. While the vast majority of cases are mild and cases should resolve on their own, this doesn’t meet Facebook’s high standards for customer experience and Facebook is now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners. Published 2021-09-03.
What to do now
Customers should contact Oculus Support by visiting ocul.us/alert for information and assistance and to get a free silicone cover.
Official notice
2021-09-03
The hazard
The hazard
Facebook Technologies LLC is expanding its support program for the Oculus Quest 2 removable foam facial interface in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the Quest 2 headset rests on their face. While the vast majority of cases are mild and cases should resolve on their own, this doesn’t meet Facebook’s high standards for customer experience and Facebook is now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners.
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Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Facebook. Contact: Facebook Technologies LLC store.facebook.com/en-gb/help/quest/articles/contact-us/contact-us/index-contact-us.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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