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An official Product Safety NZ notice concerns Canyon e-bike batteries. Following extensive investigation and testing, it was discovered that in certain limited circumstances the affected products can exhibit cracks in the casing allowing the ingress of moisture and leading to possible instability and in extreme cases thermal events up to the battery catching fire - following internal investigation, a risk assessment was performed which indicated the level of risk, which could include a risk of injury to users as "high". This could cause fire and burns. Published 2024-11-13.
What to do now
The customers were given the instruction to inspect the batteries for cracks and, if any are found, to dispose of the battery - additionally, Canyon Bicycles GmbH's client has set up a service through which customers can have their batteries checked by professionals via video chat or by submitting pictures. Please contact your local council for advice on appropriate battery disposal
Official notice
2024-11-13
The hazard
The hazard
Following extensive investigation and testing, it was discovered that in certain limited circumstances the affected products can exhibit cracks in the casing allowing the ingress of moisture and leading to possible instability and in extreme cases thermal events up to the battery catching fire - following internal investigation, a risk assessment was performed which indicated the level of risk, which could include a risk of injury to users as "high". This could cause fire and burns.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Canyon E-bike Batteries. Contact: Canyon Australia and New Zealand www.canyon.com/en-nz/contact.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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This recall was published 13 Nov 2024. The next one won't wait for you to search.
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