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An official Product Safety NZ notice concerns Bose Bass Modules. Electrical capacitors C778 and C779 housed within the bass module may crack and fail under stress to the electrical board, such as when it is twisted or bent. Such stress can cause cracking and failure, either immediately or after repetitive stress over time. If the electrical capacitors C778 and C779 crack and fail while the unit is plugged into an electrical outlet, a short circuit can be created that causes excessive heating in the module and may lead to a potential thermal incident that could result in the product igniting and melting or creating a fire hazard. Published 2023-07-24.
What to do now
Immediately stop using the module and unplug it from the electrical outlet. Visit: https://www.bose.com.au/en_au/support/bm_safety_service.html for instructions on how to return your affected bass module for repair free of charge. Obtain further information at https://www.bose.com.au/en_au/support/bm_safety_service.html or by telephone on 0800 501 511.
Official notice
2023-07-24
The hazard
The hazard
Electrical capacitors C778 and C779 housed within the bass module may crack and fail under stress to the electrical board, such as when it is twisted or bent. Such stress can cause cracking and failure, either immediately or after repetitive stress over time. If the electrical capacitors C778 and C779 crack and fail while the unit is plugged into an electrical outlet, a short circuit can be created that causes excessive heating in the module and may lead to a potential thermal incident that could result in the product igniting and melting or creating a fire hazard.
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Turn on recall alertsAffected products
Affected products
Product 1
Risk / hazard
Where it was sold
Where it was sold
The source does not list specific retailers. See the official notice for where affected products were sold.
Location 1
Affected area 1
Company & contacts
Company & contacts
Brand: Bose Bass Modules. Contact: Bose www.bose.co.nz List of affected loudspeakers.
Source & status
Source & status
Recall details
Recall details
Classification
Source tier
Documents, notices & source
See the official notice and source documents for full details.
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